The problem at the VA isnt that wait time was being measured, its that the VA leadership at all levels is focused more on protecting the bureaucracy than on serving its customers, because it has no competition to get it focused on customer service. Another problem area in the report is resources which means budgets: The technology behind the basic scheduling system is cumbersome and outdated. Additional resources, including doctors, nurses, trained support staff and other health professionals, are needed. Many of the resource issues facing the VA are similar to what exists in the private sector. But the VA has not clearly articulated its funding needs. Thats a joke, right? In six budgets signed by Barack Obama, funding for the VA rose 78%, as I wrote a month ago : In comparison to that final Bush budget dont forget that Obama signed the FY2009 budget in March 2009 with the omnibus spending bill after a Democrat-controlled Congress refused to deal with Bush VA spending has risen dramatically as well.
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